Delivery
All purchases will be delivered overnight in most cases via Australia Post E-Parcel system or within five working days.
The costs associated with delivery of purchases will be $6.50 including GST. An order is for one customer at one delivery address and can be for a number of individual items for that customer. Multiple purchases will be bundled together to reduce freight charges.
No additional charges will be applied to this order.
Orders that are available at the time of order placement will be bundled as one delivery item for the shipping fee of $6.50. When orders are placed with a pre-order component this will be an extra shipping fee of $6.50 and will be shipped when the item becomes available.
Your Privacy
Unless indicated otherwise all references to "us" and "we" are made to Alltech Portal Pty. Ltd.
Alltech Portal Pty. Ltd. ("Alltech") stores your personal information in accordance with strict security procedures.
This payment gateway uses SSL (Secure Socket Layer) encryption to ensure personal details are not intercepted on transmission to our equipment. This does not however protect you from data-mining software running on your local machine from accessing your data. It is your own responsibility to ensure that appropriate virus removal software is installed and a secure browser is used to access alltechportal.com.
Data Collection
Alltech will only collect personal information where the information is necessary for Alltech to provide its service to its clients.
Alltech will not collect sensitive information from individuals except with consent and only where it is necessary for Alltech to engage its clients in promotional and/or marketing activities.
Disclosure of personal information to third parties
Alltech will not disclose any sensitive personal information that includes but not limited to confidential payment details to any other persons or organization without your consent unless Alltech is required or authorised by law to do so. Alltech may be required by law enforcement, judicial or government authorities to provide your personal information. If requested we will provide this information upon receipt of the appropriate documentation.
Storing of Credit Card information
Your credit card information may be stored under the following circumstances:
- for up to 21 days after transaction has been completed in order to administer refunds;
- Alltech have detected that the credit card provided has been reported as stolen or is fraudulent and are required to hold the details for legal purposes.
In all the cases above, credit card details will be stored in a high security database as encrypted data and cannot be viewed. Your credit card information will be automatically deleted as soon as it is no longer required.
Warranty
Alltech's product manufacturers have their own support network in dealing with complaints and warranty issues relating to their products.
If a warranty issue arises, Alltech will honour a return policy and/or refund all monies to the account that had purchased items/goods. Returns must be received by Alltech within seven (7) days of original receipt of purchased goods.
Please email returns with notification of the items and reason for the return and we will respond with instructions on how to proceed. Should you receive a faulty or damaged product, please contact us via email at admin@alltechportal.com with your specific problem and we'll get back to you promptly.
Refunds do not include postage and handling and will be processed within ten working days of receipt of the goods. The product must be returned in original condition and packaging, with all accessories and contents.
Alltech operates according to strict quality control guidelines. In relation to returns of CD and DVD software, if the disc is damaged upon receipt by us, we will be unable to accept the goods and they will be returned to you.
Returns will be approved at Alltech's discretion. We recommend that you return the product via Australia Post and you must pre-pay all returns postage, you assume any risk of lost, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with Australia Post. Alltech reserves the right to refuse to accept, and to return, parcels that arrive COD or have More To Pay stamped on them.
You must email admin@alltechportal.com for a RAN (Return Authorisation Number). ATP will not take any responsibility for items returned that do not have an RAN number.
Content
Regular changes are made to the Website Content and this may include technical inaccuracies or typographical errors and will be rectified as soon as practicable. Therefore Alltech will not be responsible for such inaccuracies or errors. Alltech reserves the right to delete or report any illegal or explicit Content submitted to its Website.
Security and Passwords
Alltech recommends all of its registered users with password access to maintain individual levels of confidentiality and security when using this Website. If there is sufficient evidence of illegal practices or wrongdoing Alltech may at any time terminate passwords and access to the Website. You the user will be held under a legal obligation to conform to all normal protocols regarding security, confidentiality and copyright terms set out by Alltech when using this Website. Unauthorised use of this Website will incur legal action and may lead to prosecution.
Security of your information online
Data transmitted over the Internet cannot be guaranteed to be 100% secure. While Alltech will endeavour to protect your personal information from misuse, loss and unauthorised access, it cannot guarantee the security of any information you transmit to us. These activities are conducted at your own risk.
Copyright in the Content on the Website and Registered Trademark
The copyright existing in all content information, text, material, graphics, software, advertisements and other material on the Website (Content) is owned by either Alltech Portal Pty Ltd, its suppliers or licensors (as the case may be) unless expressly indicated otherwise on the Website.
Alltechportal.com, Alltechportal.com.au, ATP Logo and four rings in colour and the phrase "your online, one stop gaming shop" is protected by Registered Trademark™, Registered® and Copyright©. You may not use our trademark or the name of our company without our prior written consent.
For Further Information
Please contact our Privacy Officer at 
to ask for access to your information or if you have a complaint concerning your information privacy or if you would like more information about our approach to privacy.
